Terms of Service

1. General provisions

These Terms set out the rules for using the website available at www.book.clinic (the “Website”), including the types and scope of services provided electronically, in accordance with the Polish Act of 18 July 2002 on the provision of electronic services.

The service provider is Book Clinic sp. z o.o., with its registered office in Lublin, ul. Gospodarcza 26, 20-231 Lublin, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0001255413, NIP (tax ID) 9462770398, REGON 545289910 (the “Service Provider” or “BookClinic”). Contact: hello@book.clinic.

The Website is informational and is intended for businesses running medical and aesthetic clinics and for people acting on their behalf.

2. Services provided on the Website

Through the Website, the Service Provider provides the following services free of charge:

• making information about the BookClinic software available;
• enabling you to book a call (consultation) with the BookClinic team using an external booking calendar provided by Calendly LLC;
• enabling you to contact the Service Provider by email and phone.

Use of the BookClinic software (the application available at app.book.clinic) is governed by a separate agreement and separate terms, to which these Terms do not apply.

3. Technical requirements

To use the Website, you need a device with internet access, an up-to-date web browser with JavaScript enabled and, to book a call, an active email address.

The Service Provider is not responsible for any inability to use the Website resulting from not meeting these requirements, including the blocking of external content by the browser or its extensions.

4. Rules for using the Website

When using the Website, you agree to:

• use the Website in accordance with the law, these Terms and good practice;
• not provide false data or the data of third parties without their consent;
• not submit unlawful content;
• not take any action that could disrupt the operation of the Website, including sending submissions automatically.

5. Booking a call

You book a call by choosing a time in the booking calendar on the “Book a call” page. You will receive a confirmation at the email address you provide. You can reschedule or cancel using the link in that email.

The call is free of charge and does not oblige you to enter into any agreement.

6. Complaints

You can submit complaints about the operation of the Website to hello@book.clinic. The complaint should include a description of the problem and your contact details.

The Service Provider handles a complaint within 14 days of receiving it and replies to the address it was sent from.

7. Liability

The content published on the Website is for information only and does not constitute an offer within the meaning of the Polish Civil Code. The sample data shown on the application screens is fictitious.

The Service Provider makes every effort to keep the Website available without interruption, but may temporarily limit access to it for technical reasons, in particular for maintenance.

8. Personal data

The rules for processing personal data and using cookies are set out in the Privacy Policy.

9. Final provisions

The Service Provider may amend these Terms for important reasons, in particular changes in the law or in the scope of services. The amended Terms apply from the date of their publication on the Website.

Matters not covered by these Terms are governed by Polish law.